“Sandra, thank you from the bottom of our hearts for all you have done for us. The Flower House has been so wonderful. The kindness and genuine caring you have shown us has been such a miracle. This has been so difficult, and I still cannot believe it happened. You are an angel and I think God for bringing you into our lives. May you always know what a beautiful blessing you are to us. Thank you. “
– Sandy
July 7th, 2024
“Hello Kathy! I wanted to send you a note and let you know how much my husband and I have appreciated your help and direction as we’ve worked through the best long-term care options for his folks. They have settled in quit well and seem to enjoy it as well as getting the daily care they need. THANK YOU for answering my phone calls and the information you shared with me. We were in need of some expert help and you were there for us!”
– Diane and Phil
July 1st, 2024
“Crossroads was so helpful in navigating the complex process of choosing the right Assisted Living facility for our mom. Sandra was very knowledgeable, patient and always available to answer our many, many questions and made this a much less stressful process.”
– Laurie
April 2nd, 2024
“My husband and I were in dire need of finding my mom an assisted living facility after some health issues. Julie at Crossroads quickly responded with some options based upon our budget and took the time to meet with us and review. We toured Julie’s recommended facilities based upon my mom’s care needs and my mom found a place she liked. It’s an invaluable service that Crossroads provides, especially when your overwhelmed and not sure what you’re next step should be in the care of family members.”
– Dawn
March 18th, 2024
“Crossroads Eldercare Options, and particularly Kathy Higgins, was a huge help to our family in finding the right facility to support our father’s care needs. Navigating the array of eldercare services in West Michigan and properly evaluating them for quality and level of care without any knowledge of the industry would have been nearly impossible for my siblings and me. With Crossroads at our side, we were able to efficiently and accurately find the best facility for our father with the right services at the right price. Crossroads provides an unbiased view of the eldercare landscape and offers valuable advice and direction throughout the process. We wholeheartedly endorse Crossroads Eldercare Options as a trusted partner for anyone embarking on the journey to find the right support for an older family member in need to care.”
– Michael
February 21st, 2024
“Julie was the most amazing person to work with. She helped me navigate the difficult situation we were in with my mom and we found a permanent home for her that met all of her unique needs. I am very grateful to have Crossroads as a resource and even more grateful for all of Julie’s help.”
– Harmony
January 26th, 2024
“Julie Johnson is amazing! During the recent passing of my father and trying to navigate “the system” to find a place for my mom, Julie was indescribable in her compassion, patience and sharing of her knowledge so I could understand where to start and what to look for. Julie is such a tremendous asset for the senior community and their families! Thank you so much!”
– Steven
January 6th, 2024
“Sandra and the whole team were extremely helpful and thorough.”
– Jessica
December 26th, 2023
“Very helpful, don’t know what we would have done without you, thank you.”
– Vicki
December 4th, 2023
“When the decision was made that my mother in-law needed to go into assisted living, her physical therapist recommended calling Crossroads. The moment I called and spoke with Sandra at Crossroads I knew I was in good hands. She asked a number of questions to get a thorough understanding of what was needed and then gave me the names of several assisted living facilities she had worked closely with, as well as their phone numbers and who to contact. She even called them and asked them to reach out to me, which they did. My husband and sister in-law toured several of the facilities and found the perfect one for my mother in-law. Sandra was also able to give me some general information about Medicare and Power of Attorney. She called often to see how things were going and she followed up on several things we needed help on. We would never have been able to do all of this successfully without her help. I wholeheartedly recommend Crossroads Eldercare Options!”
– Rhoda
November 30th, 2023
“When we were looking for placement of my mom after we were given alarmingly short notice of her impending discharge from the Rehab facility, I had the good fortune to become acquainted with Kathy Higgins at Crossroads. This was a tremendously stressful time, and we felt (accurately, I should add) that we were having to make decisions on the fly. Kathy, with her compassionate, calm demeanor and phenomenal knowledge of area facilities, guided us through the process. And, when Mom later “graduated” to Assisted Living, Kathy was there again to help, and she followed up later to see how Mom was doing. Having a resource like Kathy (and Crossroads) to help us navigate all of this was invaluable and most reassuring. I’ll be forever grateful for Kathy’s expertise, but also for her kindness and genuine interest in seeing to it that Mom and all of us were satisfied with her living arrangement.”
– Chris
October 30th, 2023
“It was by chance that I met Kathy from Crossroads Eldercare Options; through word of mouth. As soon as I spoke with her I immediately felt less stressed about the task of finding a place for my mom. She has such a calm and down to earth demeanor and with her extensive past experience in this field as well as clinically, she was able to affirm with me that we were on the right track. She clarified with me what we were hoping for my mom, and also taking into account her past history of stroke, age, personality, etc. She even recommended trusted movers. Less than a month later my mom was in her new setting for “Independent Plus,” style living! She is so happy in her new setting; socializing, enjoying the dining room and events, and she’s even made it on their Facebook page! We feel very lucky and without a doubt Kathy made what could have been a stressful situation feel very controlled and a positive experience for all of us, especially my mom. That you Crossroads!”
– Kim
August 26th, 2023
“When we were beginning our journey to find our mom a place to rehab from a broken leg, we had no map to guide us. Enter Crossroads Eldercare (from a referral from Mary Free Bed) and Sandra Macleod, Eldercare Advisor. Through countless emails and phone calls, Sandra researched, explained and coordinated respite care for our mom. When it became apparent that our mom was not going to be able to move back to her condo, Sandra once again emailed, phoned, researched and helped us to find the perfect assisted living facility. Without Crossroads Eldercare Options and Sandra, we would not have been able to move our mom to her current facility in such a timely manner. Crossroads is an essential lifeline in working through the mapless wilderness in the respite/assisted living world. Sandra MacLeod is endlessly kind and patient in answering any and all questions with so much grace. I highly recommend Crossroads”
– Sue
July 28th, 2023
“I can not thank Sandra enough for giving me such great advice on places of care for my parents. Sandra was so knowledgeable with different care choices for me to look at. We decided on Aurora Pond for my parents. Again a big shout out for Sandra and her great customer service.”
– Dale
July 17th, 2023
“My dad recently made the decision to move from an independent living retirement home to assisted living. Our family had prior experience working with Crossroads, so it was a natural decision to call them again to explain my dad’s needs and seek their advice and input. Sandra listened carefully as my dad explained his current health concerns and priorities for his next (and hopefully last) move. She made several recommendations that fit our criteria, and helped arrange some appointments with facilities that met our needs. My dad completed his move a few months later, and seems to be settling in comfortably. The guidance that Sandra provided saved us a lot of leg work and time, and helped us make a good decision. Additionally, the assisted living home that we chose ALSO highly recommends Crossroads, and that provided extra assurance that we were making a good decision. Our family is grateful for this service!”
– Ann
June 16th, 2023
“Outstanding help, and follow-up, finding and lining up the best respite care on short notice. Special thanks to Julie!”
– Margaret
June 15th, 2023
“Crossroads was so helpful in helping us find a place to live for my husband. With the help of Kathy, we toured four different homes. I would not have known how to navigate all this without her help. Thank you all for all the work you do. I am already spreading the word about the service you offer.”
– Sally
April 24th, 2023
“Crossroads is such a great resource! I have been engaged with them for several years. They have helped with guidance for multiple family members. Each time, they provided great guidance and resources to find the right solution for our loved one/situation. Sandra has been awesome with quick replies, availability, follow-up, and truly listening and caring about our needs. Thanks to Crossroads for supporting us and being there. Invaluable service and expertise!”
– Sheryl
April 11th, 2023
“Sandra understood all the difficulties in trying to find a place for my mom. She helped me find just the right fit for her at Raybrook! I highly recommend Crossroads Eldercare Options!”
– Cheri
March 29th, 2023
“Sandra helped me through some difficult times and helped me find a good place for my sister when she was ill. She would call frequently to check on us to see if we needed anything. Her caring and compassion helped me through. Thank you, Sandra!”
– Judy
March 28th, 2023
“Kathy at Crossroads listened to our needs for our elderly loved one. She was able to quickly provide options to consider, in the areas of the city that would work best for us all. Kathy knew all of the locations and offered descriptions of features provided within each facility. She focused on what would meet our needs. Until we learned of Crossroads, our journey was three months in the process of looking aimlessly at places we happened to notice online or had driven by. We also had briefly tried a nationally operated service, but they had nothing but contact names and phone numbers, weren’t responsive to questions, and three different people handled our case due to their staff turnover. After learning of Crossroads, within 30 days we had our loved one placed in a clean and friendly facility, conveniently located for us and cost effective to provide many years of quality care. Three weeks after moving in, Bonnie is still thrilled to be in her new apartment where she gets yummy meals, has many activities to keep her engaged during the day, and she feels safe and secure. Thank you to Kathy and Crossroads for making this happen!”
– Mary
February 6th, 2023
“Julie was outstanding. She guided me through a difficult time trying to place my mom. She couldn’t have been more help. I was so thankful she came along. I couldn’t have done it myself.”
– Kimberly
January 20th, 2023
– Betsy
November 30, 2022
– Dennis
August 11th, 2022
– Cindy
August 8th, 2022
“Was fortunate enough to be referred to this fine group, which helped me during a major knee injury. quality people, always returned my call, and provided assistance on my needs. Highly five star organization.”
– Greg
July 19th, 2022
“I have worked with Kathy at Crossroads for several years in finding suitable living facilities for me. I had looked at several senior living facilities and still have maintained contact with Crossroads. If I have questions, or to report about the facility where I live, I call Crossroads.
I was not pressured by them to make a quick decision; I was not told to just look here or there, but just given the right amount of information to make my own choice. I recommend anyone needing assistance in the “who, what, when, or how” of senior living to contact this company.”
– William
May 4th, 2022
“Julie Johnson helped us find an assisted living home for my husband’s mother and we are very grateful to her. We only had one week as she was being released from a rehab facility after a fall and it was determined that upon release she would need assisted living. Julie found a very nice place that she could afford. My Mother-in law is doing well and is very happy there. We are very thankful for Crossroads Eldercare Planning and Julie Johnson for being there to guide us through this process and find the perfect place for her. We highly recommend! Thank you so much!“
– Karen
April 15th, 2022
“Thank you for all of your help and support over the last 6 weeks. I would never have imagined that when we had our first conversation my mom would be gone so soon. Despite how quick it was, we feel very fortunate that we had the last few weeks to spend with my mom and help us prepare for the eventual outcome.
I really appreciate all the guidance you provided and level of care and commitment you showed in helping us find the best options. You made an overwhelming task of finding a great facility easy especially given the tight timelines due to the holidays and travel. I cannot imaging what it would have been like without you.
Thanks again for all your help. I feel lucky and grateful to have found you and your organization.”
– Dan
January 16, 2022
“Thank you! We love Crossroads and we are your strongest advocate! I have forwarded your name to numerous families in attempt to help as Elizabeth helped guide us. Will get back to you with any questions. Happy New Year.”
– Betty
“Crossroads Eldercare has been a life changer for my brother. As he needed more care, it was difficult finding a good fit …until Crossroads was recommended to us. Kathy listened intently to our needs and concerns and kept at it until she found the right place at the right time. Before, during and after, we felt understood. She also was able to recommend amazing help during the moving process. These decisions are hard and change requires patience, but Crossroads was in it with us. I recommend without hesitation.”
– Susan
“I don’t know what I would have done without Sandra at Crossroads. With so many options for assisted living it was overwhelming to sort through them all. Assessing our family’s needs and providing guidance on appropriate choices saved me a lot of time. Sandra was also a valuable resource for listening to my questions and concerns, then providing answers as well as emotional support during a very trying time. I highly recommend Crossroads for finding a place for your loved one.
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– Kathy
“Julie was extremely helpful in guiding my thought process through the various options, even though I am currently able to stay in my home without home care or re-location. She is a wealth of information, saving me a lot of research effort. I highly recommend her/Crossroads.”
– Nadine
“I was very frustrated when it came time to have my mom go to assisted living. I had looked into many places and could not make heads or tails of it all. I was very happy when I contacted Crossroads and they answered all my questions…”
– Chris
“So grateful for Julie at Crossroads. She has been prompt, kind, and helpful as we start to walk down this road of finding care for mom. When I said, “I have no idea even where to begin!” she provided resources and contacts. Thankful for Crossroads!”
– Sara
“Sandra was absolutely wonderful in helping navigate care options for my mother over the past few years. She is knowledgeable, patient, and compassionate. With gratitude, I highly recommend!”
– Christa
“Kathy was super friendly and helpful and provided lots of options that I had no idea existed to help my Dad out! We worked solely through email and she was prompt and thorough in helping explain lots of options for me! Great resource!”
– Andy
“I wouldn’t have found a place for my loved one without the help of Crossroads. They are helpful and will follow-up with you. You are not alone during this difficult and sensitive time. I would highly recommend their services. I found the perfect place for my dad and I know he is cared about.”
– Melissa
“I have had the pleasure of working with Crossroads over the past 7 years. Crossroads is a wonderful resource to work with. The team is professional, kind and knowledgable. I highly recommend Crossroads to anyone beginning their eldercare journey!”
– Kat
“Sandra was so kind and compassionate helping to find a safe, caring, and secure home for my mother and father. She even continues to call to make sure they are adjusting well. Would recommend Crossroads to anyone trying to navigate eldercare.”
– Lisa
“Sandra at Crossroads was the absolute answer to prayer when we didn’t know where to begin when a sudden need arose during the COVID pandemic. She gave us five suitable options and the contacts for each of them. We were able to place our loved one in a lovely place within a week. Sandra has continued to check in with us to make sure all is well.
We highly recommend their services!”
– Jean
“Sandra was so helpful when we had to transfer my mother-in-law to a memory care facility in Grand Rapids. It was a very difficult time for all of us but the support and information we received from Sandra at Crossroads was absolutely the best. She has checked in with us often to make sure everything was going well. I can’t thank you enough!”
– Linda
“Our family turned to Crossroads for help in finding a place for our sister to live when it became clear that she could no longer take care of herself as a result of the effects of cancer. Julie Johnson answered our questions and helped us navigate through the process. It was an awesome help and a source of peace to be assisted in a time of great need.”
– Mike
“Sandra helped me find an independent living place for my parents who relocated here from Arizona. I wasn’t familiar with any of the facilities in the Grand Rapids, area, and my parents are quite particular. It was quite the challenging situation, and she was patient, knowledgeable, extremely helpful but not pushy, and walked each step of the way with me till they were moved in and followed up to make sure they are adjusting well. I can’t recommend Sandra and Crossroads highly enough!”
– Su
“If you are looking to place a loved one in a care facility, call Crossroads. They are super helpful plus have checked in with me over the course of about 2 years. We placed my husband & now need to move him. They have helped find more specific places for our situation. Also they are helpful with the Medicaid Waiver program etc.”
– Cindy
“I am so thankful for the amazing help I received from Crossroads Eldercare Planning when finding a new home for my mom. Julie at Crossroads was so helpful and her follow up was comforting and friendly! I will definitely reach out to them again if needed!”
– Erika
“Crossroads Eldercare was a fantastic resource to work with, in helping us find a facility and staff that we were fully comfortable entrusting our loved ones care. They were gently persistent until we found a match we were happy with. We have been thrilled with the outcome. Working with Kathy was a great experience.”
– Daniel
“Sandra MacLeod of Crossroads has been a “sanity-saver”. I was referred to her and needed to start the search for Assisted Living (from my home in California!) for my Mom in Lowell, Michigan. She spent lots of phone time with me, getting the details to best understand our needs and concerns. We were then able to set up tour dates for our visit. Sandra stayed in touch, checking on us along the way. We are very happy with the results~Mom is celebrating Birthday #94 and playing Bingo as I write this. Thank you, Crossroads! Wonderful service!!”
– Dianne
“Laura Foerster from Crossroads Eldercare Planning was a great help tome and my family when we needed to find a nursing home/assisted living/memory care facility for my husband and did not know how to go about it. Laura not only answered all our questions and suggested several facilities. She contacted some of the homes to see if they could take Dale. She was always helpful and kind. She directed us to a facility close to my home where they had an opening for Dale. Laura made this difficult decision so much easier. Crossroads Eldercare Planning is an invaluable resource in our community and I highly recommend them.”
– Christel
“I sing the praises of Crossroads Eldercare Planning. Sandra McLeod and company were wonderful from the moment I first made contact by phone. I met with a VA advisor to begin the process of procuring extra benefits for a friend I was assisting. Sandra guided me to Addington Place in Grand Rapids where my friend now resides. Sandra has called numerous times to check on the status of my friend. The entire staff has true, heart-felt concern and compassion for those in need of finding a home for an elder loved one or friend. “Elder Care” is what they do, and they do it well. Thanks to Sandra and her staff. I could not have done this without you.”
– Dennis
“Navigating the eldercare maze can be confusing and scary. Having Crossroads Eldercare as consultants to answer questions, point you in the right direction, and stay involved until you have found a good solution for your loved one is invaluable. I worked with both Elizabeth and Sandra over the span of many months when my Mother, who had been living independently, needed more assistance and support. Both were very responsive, knowledgeable and compassionate. I am thankful every time I visit my mom at her new “home” that we found the right place for her.”
– Patty
“My experience with Sandra and Elizabeth was truly amazing and I would highly recommend their services. They provided professional resources as well as emotional support which allowed me to make a very difficult decision for the correct placement of my father. They spent a great amount of their valuable time contacting facilities for me and assisting me with many important details which was so imperative for me as I live out of state. They touched my life with a commitment of care and consideration that was far above my expectations at a time of my life when I needed their expertise… Thank you Sandra and Elizabeth!”
– Jill
"I want to say thank you to Elizabeth Harrell for the incredible assistance that was given to my family. My mother’s name is Ramona and over a year ago Elizabeth helped us find Railside Assisted Living. Mom loves it and she receives such good care. I live in North Carolina, my brother lives in Texas and my sister lives in Wyoming, Michigan. There is no way we could have found this perfect fit for mom without your intervention. Talk about reducing stress/burden of care-giving. A simple “thank you” seems so inadequate, but we are very grateful and say “THANK YOU”.
– Cindy
“You would not believe the relief I have felt since I spoke with you. My sisters and I were so overwhelmed with all the calling and investigating we were doing on our own. It’s like trying to find a needle in a haystack but with time pressure. Peace to you!”
– Linda
“You were the key to making this happen for our mother in this crisis! We cannot thank you enough for your thoroughness, quickness, expert opinion and a million other compliments for your services that are vital in these situations. We still have a ton of loose ends the 3 sisters are managing. However, we have a huge sigh of relief that we have her in the best care and she is safe and secure. We would highly recommend you to anyone to help them with elder care. We think you have been one of Flora King’s guardian angels!”
– Tina, Lyn and Andrea
“Elizabeth and her staff were so helpful in placing my father in a new assisted living facility. I was in Michigan with a short deadline to get my dad placed. I called Elizabeth, at what I thought was after hours, expecting to leave a message. She answered, and did an interview right then on the phone, listening to my needs and requirements. Within a few hours I received a list of 3 possible assisted living facilities that had openings and that she thought fit the bill for my dads needs. The next morning I heard from the three facilities and set up appointments to visit all three that day. I had chosen one by 5:00 that day and moved him a few days later . My dad is happy there and I can return to FL knowing he is being taken care of. With the time restraints I had, I’m not sure I could have done this on my own. Thanks Elizabeth and staff for your help… was truly heaven sent!”
– Steve
“I contacted Elizabeth at the beginning of the month. After a phone consultation due to the short timeframe we felt we were working with, she had three facilities calling me for tours within the hour. One of them stood out as offering the flexibility needed for my parents situation, and the location that my Mom desired. I was so grateful for her help evaluating the facilities to find a best match for our family. Thank you, Crossroads!”
– Kristie
“Last Spring, when it was determined our Mom would need to move to an assisted living facility, my family had no idea where to start. We received a referral to Elizabeth and I made the call. After a short interview, she had contacts for us for assisted living facilities that would meet Mom’s needs (they contacted us within hours with tour times and dates), contacts at the Veteran’s Affairs office when she determined Mom would be eligible for benefits, and a lawyer experienced with the elder care law to assist with Mom’s financial issues. Without her guidance, I don’t know what we would have done. Mom is now comfortable in a lovely facility, with benefits to assist with her care. Our family is so grateful for Elizabeth and her staff. They truly are ‘life savers”.
– Lori
“Our mother was living independently in a condominium when she fell and broke her femur that was the caveat to find assisted living arrangements for her upon discharge from rehab. She had been diagnosed with Dementia/Alzheimer’s last fall. We had taken the keys, but discovered she had found a set and would periodically take the car. The neighbor’s knew how to contact my brother and I, but apparently did not feel comfortable because she did not want us to know. We hired a friend to be with her and assist to clean, we began dispensing her medications and calling daily to make certain she would take them, purchasing the groceries. She was adamant about not wanting to move. While getting some personal affect from her home, the neighbors approached me to tell of some disconcerting behaviors. She would be found wandering the parking lot after dark with a flashlight. Although the neighbor’s were aware, there was huge potential for harm. I contacted the Crossroads and my questions were answered with empathy and spearheaded into the direction where we needed to begin. I don’t recall the name of the person, it is on a long lost notepad, but she called the different facilities that her income would qualify and scheduled for the persons to contact me and schedule interviews. I was extremely relieved as I work full-time the most time-consuming part was done for me. Our mother was discharged from Clark rehab and moved directly into her new home, it was seamless. Without that phone call and assistance to me with information, it would have been a very stressful experience. Our family is very grateful to all who assisted in this transition.”
– Karen
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