Our Team

Elizabeth Harrell

Crossroads Eldercare Planning was founded after Elizabeth Harrell spent many years working for a national eldercare placement company. As that company grew and changed, Elizabeth decided that her time helping families navigate through the confusing array of eldercare options was best spent in the West Michigan area. Over the years, Elizabeth has helped hundreds of families to unravel the options available, and she wanted to be sure to concentrate her efforts in her hometown and throughout West Michigan. It has become her passion to be on the front lines of the eldercare industry and to stay very knowledgeable so that she can educate families in a clear, concise and thorough manner on their choices for eldercare. Elizabeth’s goal is to never have a family look back and say “if only I had known…” Elizabeth is a lifelong resident of Grand Rapids, an enthusiastic MSU Spartan, and lives in East Grand Rapids with her two teenage boys. She is the Vice President of the Council on Aging, Secretary of the West Michigan Healthcare Network, and is on the board of Senior Neighbors.

Sandra MacLeod

Sandra MacLeod has over 25 years of experience in numerous senior health care settings, including retirement communities, assisted living, dementia care and skilled nursing communities; primarily rehabilitation. Sandra grew up in Sterling Heights where she attended Wayne State University and received her Bachelors of Science in Psychology. She relocated to Grand Rapids where she lives with her husband and two amazing children. Sandra’s goal is to assist families navigate through the maze of senior living options and to make the process less overwhelming. She loves hearing the relief in their voices when she is able to help.

Sonja Lee

Sonja Lee has been serving West Michigan seniors in many capacities over the past 23 years.  As a licensed social worker, Sonja has been involved in admissions, family counseling, discharge planning, marketing, community outreach and education.  Sonja attended Aquinas College, obtaining her Bachelors of Science in Psychology.  She and her family live in Ada. Sonja’s goal is to bring families peace of mind by walking with them through the myriad of housing options and services available in our West Michigan community.


Natalie McGorty

Natalie McGorty has been serving older adults in the healthcare field for over 11 years. She has worked in a variety of settings including; assisted living, skilled nursing and specialized dementia care. She has experience as a Certified Nurses Aid, Medical Technician and a Medical Records Coordinator. Natalie was born in Lubbock, Texas and moved to Michigan in 1995. She lives in Walker with her husband and their two sons. Natalie’s goal is to provide families and seniors with helpful resources and fulfill the mission of assisting families in need of help for their loved one.